Interpersonal Communication

How to get the response you want from yourself and others

Overview

This is a two day training programme designed to give participants new choices of behaviour that will help them to build their confidence and self esteem, improve their relationships at home and work and to develop strategies to become a master communicator.

Workshop Expectations

We expect participants to gain major new learnings from this training programme. They will complete the programme with a greater understanding of themselves and others, along with personalised action plans for using their new skills at work and home. The workshop will improve the quality of participants lives at work and outside of work, developing their potential for excellence.

Learning Outcomes

On completion of the workshop, participants will be able to:

• Identify their own values, beliefs and communication style
• Recognise and change their limiting beliefs
• Manage their own emotions and states
• Increase others' self-value and generate good relationships
• Create instant rapport with others
• Get the response they want from themselves and others
• Win the co-operation of others
• Influence their own thought processes and those of others
• Actively listen to others
• Understand the needs of others
• Respond to others assertively
• Make their message understood
• Develop a plan to achieve personal and professional success

Workshop Design

The workshop is designed to be packed with content, allowing the trainer to tailor sessions according to the needs of the participants at the time.

Learning Style

The workshop is presented in an accelerated learning style and contains both time honoured training principles and values as well as the latest training techniques.

Content

The workshop is broken into modules. Each module addresses a specific area of communication. The programme takes the participants through:

• Understanding Themselves
• Understanding Others
• Being Understood

Module 1: The Communication Spiral

• Self expression versus communication
• Acknowledgement and Understanding
• For things to change, first I must change

Module 2: Self Understanding

• Responding to Others
• How do I respond to others (deny, lay blame, justify)
• Why do I respond the way I do (Values and Beliefs)
• Taking Charge of Your own actions

Module 3: Self Communication

• Self talk
• Physiology and Resourceful States
• Affirmations and Visioning

Module 4: Developing Good Feelings

• The emotional bank balance
• Compliments and Praise

Module 5: Recognising the Needs of Others

• Understanding the needs of others
• Understanding the different communication needs and methods
• Meeting the communication needs of all parties

Module 6: Listening to others and creating rapport

• Hearing versus Listening
• Active Listening
• Rapport building

Module 7: Communicating on the Same Wavelength

• Matching the Communication Language
• Influencing others
• Appropriate Assertiveness
• Stop signs and Green lights

Module 8: Action planning to improve the way you communicate with yourself and others

• Identify your personal and professional outcomes
• Action planning to change the way you communicate with yourself and others